Application room
Chapmans Property Lettings & Management

Viewing and Referencing Agent

Chapmans Property Lettings & Management3 months ago26 Roseburn Terrace, EH12 6AW

Viewing and Referencing Agent

We are looking for an enthusiastic, energetic and professional individual to join us at Chapmans!

Salary: £21,000 - £27,000 dependent on experience Benefits: Private Healthcare, Long-term Service Benefits, Informal Flexi Time, Pension

About Us Join a 5 star rated, values-led business where teamwork is at the forefront. Our tight-knit team thrives in a busy office environment where kindness and a supportive culture are key. We balance our friendly atmosphere with a strong work ethic to ensure we deliver exceptional service every day.

Responsibilities:

  • Handle Enquiries: Manage phone-based enquiries from potential tenants, landlords, and existing tenants. Take ownership of our online viewing booking system.
  • Viewings and Tenant Checks: Monitor our online viewing booking system, book viewings, meet prospective tenants, and assess their suitability.
  • Tenant Management: Oversee the post-viewing process, manage tenant applications, and collaborate with the Property Manager and Landlord to select successful tenants.
  • Reference Checks and Lease Generation: Conduct thorough reference checks and generate leases, addressing all tenant queries before move-in and assist with on the day move in administration.
  • Office Management: Participate in day-to-day office activities, including key management, window displays, check-in administration, and assisting in smooth business operations.
  • Customer Service: Contribute to exceptional customer service through various roles, from administration to marketing projects. We are a small business so all hands on deck!
  • Team Support: Answer office phone calls and contribute to the overall wellbeing of the office atmosphere.

Qualifications No specific qualifications are required aside from a full clean driving license, but we are looking for someone who embodies the following qualities:

  • Excellent communication skills—both written and verbal
  • Good judge of character
  • Commonsense
  • Polite and confident telephone manner
  • Well presented, personable, reliable and energetic
  • Genuine team player who can adopt a flexible working attitude to provide support across the Company to ensure team success
  • Comfortable working in a small office (max 10 people)
  • Highly organised with attention to detail
  • Ability to work well under pressure and multitask within tight deadlines
  • Strong administration experience and diary management skills You will receive superb on-the-job training which will be a mixture of work shadowing, videos, direct training, on the job learning and self-directed study should you wish to progress further.

What will you Learn? Soft Skills: First class transferable skills – interpersonal skills, communication (verbal and written), negotiation, customer service, administration, problem solving, prioritising tasks

Industry related training/ qualifications: Microsoft office, SME professional etc, Trello, IRE Inspect Real Estate, Letwell/ARLA/SafetAgent; knowledge of how to maintain a property Why Join Us?

We offer a warm, supportive environment where you can grow and develop your skills. With benefits like private healthcare, amazing coffee and informal flexi time, we ensure our team members feel valued and cared for. If you're looking to join a company that appreciates hard work and team spirit, we’d love to hear from you!

We are an exceptionally busy team but we all strive hard to work to our best, support each other and take pride in offering the best experience to our landlords, tenants, contractors and each other! A job where you are given the space to be and do the best you possibly can!

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