ScotlandShop is a retail business with a great reputation for providing quality fabrics, clothing, and interiors products in over 500 tartans through our e-commerce website, Edinburgh and Albany (USA) stores and pop-up events. We have a passion for Scotland and its heritage and pride ourselves on delivering excellent and knowledgeable customer service.
This is an exciting role within the ScotlandShop team with lots of opportunity to bring your own ideas and passion for high levels of service and contribute to being the destination store for tartan in Scotland. We are looking for a bright and passionate individual who is looking to take ownership and responsibility for the success of our flagship store.
As the Shop Manager you are responsible for managing a happy and productive team, managing the running of the shop, and meeting company targets and KPIs. You will ensure that the store is always looking its best and meeting company standards. You will have a keen understanding of your sales targets and a clear plan of how you will achieve them. This will be reported on a weekly basis at the Management Team meeting where you will also share ideas on future planning development and where you can improve the shop further.
Your team will be full versed in the objectives for the day as well as working closely with Head Office. You will work with the Operations Manager on a regular basis and liaise on new lines, discontinued lines, stock plans and monitoring stock churn and initiate ideas to sell slow moving stock. You will make sure that the shop collections and merchandising are displayed in the best possible way to maximise sales and you will have a working plan for the shop floor on what each season will look like in advance.
You and your team will be expected to maximise profits and work on the sales floor regularly, talking to colleagues and customers, supporting your team, identifying, or resolving urgent issues along with being a quick problem solver and can resolve any customer issues or queries.
This is a very hands-on role and the ability to manage your time effectively and efficiently is essential. You will be passionate about communication and making sure that all duties required to be completed are done so successfully. The ability to multitask is crucial and managing interruption something your find easy to navigate.
We are looking for a Shop Manager who is proactive and accountable in developing relationships with local business and the Travel and Tourism Trade by working with the Business Development Executive to put together regular in-store events. The spotlight will be on you to bring ideas to the table and support projects, leads, and events.
You will be responsible for making sure that you are getting the most of your team’s skills and capabilities and pass on knowledge and skills from your experience and learnings. You will work closely with the Training and Talent Manager to assess areas of training required and encourage your team to engage in all training and learning. You will make sure the appropriate level of staffing is in place for the time of year and that rotas are shared with the team and cover is managed in the event of absences.
You will work with your team and the International Brand Manager on the Shop Window Calendar and ensure that changes are made as per the deadlines set.
You will learn how to deliver high standard tailoring and measuring appointments to our customers virtually and in person. You will develop an in-depth knowledge of Tartan and Tweed fabrics and weights and be able to advise your customers in an informative and consultative way.
Working with your team you will be responsible for making sure that the shop’s stock count is accurate and up to date. You will be responsible for making sure that stock room and the shop floor is replenished regularly. Between you and your team you will make sure that day to day tasks are delegated and completed.
You will ensure that the shop floor is always immaculate and that all health and safety regulations are in place and checks are carried out as required. You will ensure that your team are trained in taking and recording payments and GDPR procedures. You will be responsible for the accuracy of the daily cashing up.
- Strong IT skills
- Managed a team for at least 3 years
- A passion for fashion retail
- A willingness to learn and continuously develop
- Has a positive can-do attitude
- Great problem solver
- Strong organisational skills
- Has great attention to detail
- Excellent communication skills
- Driven to lead a team and ensure they are supported in their personal development
- Excellent problems solver and versatile
- Excellent customer service track record